SC Palm Springs Birthday FAQS
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· Where do I check-in and pick up my party tickets?
On the day of your event, please check in at the Birthday Zone 15 min prior to your party. A party associate will greet you to collect meal tickets, serve lunch, and distribute goodie bags.
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· Can I purchase additional party tickets?
Additional tickets may be purchased in advance only. Tickets purchased less than 5 business days prior to your scheduled event date will not receive cupcakes. Please call (760) 327-0499, Daily 9 a.m.-4 p.m.
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· Do you have a ticket Will-Call Window?
Sorry, we do not have a ticket will-call window. Please ensure your entire group is present prior to entering through the main gate or make arrangements accordingly with your guests.
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· Do you mail party tickets in advance?
Tickets can be mailed or available for pickup depending on reservation notice and arrangements made with the Party Planner.
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· What if we’re running late for our party?
Please have your entire group adhere to your scheduled reservation time. Unfortunately, we cannot accommodate late arrivals. Due to subsequent scheduled parties, your meal service cannot be extended. Knott’s Soak City shall reserve the right to reschedule event areas when necessary. Guests will be notified in advance.
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· Can I bring my own birthday cake or other food items?
No cake or additional food items, glass containers, large coolers, candy, or beverages are allowed in the park. Small coolers will be allowed that contains bottled water or sports/hydrating drinks only.
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· Can I bring in party decorations?
You may bring in party tablecloths, balloons, party hats and decorative items that might require tape only. In this case, you are responsible for taking down your decorations at the end of your party time. Sorry, piñatas are not allowed.
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· Where can I store birthday gifts or personal items?
If you need to store birthday gifts or personal items, lockers are available for a nominal fee. Or, you may exit and re-enter the park by receiving a hand stamp.
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· What if it rains?
In the event of rain, you may reschedule your party to another available date or you may cancel your party by calling: (760) 327-0499. On rare occasions, the Park may close due to rain. In the event of Park closure, you may choose one of the options mentioned.
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