A Message from Richard Zimmerman, Chief Executive Officer, Cedar Fair Entertainment Company
March 20, 2020 Update
At Cedar Fair, the safety and well-being of our Guests and Associates are always our top priorities.
As we continue to follow regional and national health directives related to COVID-19, we want to provide the latest update regarding our park schedule. Currently, Knott’s Berry Farm, Knott’s Berry Farm Hotel, and California Marketplace are temporarily closed. It is our hope to reopen those properties mid-May or as soon thereafter as possible. We believe this decision is in the best interest of our associates, our guests, and our communities.
We will continue to work with Guests who have prepaid single-day tickets or booked rooms during the time period of our park closure. Additionally, for existing 2020 Season Passholders who are unable to use their pass during our temporary closure, we will extend your pass by the number of days Knott’s Berry Farm is closed. For ticket inquiries, please contact email@example.com or for hotel re-bookings contact firstname.lastname@example.org.
We appreciate the support and cooperation of our Guests and Associates during this ever-evolving situation. Your loyalty to our park is invaluable. We look forward to seeing you soon.
Frequently Asked Questions
May I get a refund on my park admission ticket?
If you purchased an admission ticket to Knott’s Berry Farm for a specific date that cannot be used while we are closed, your ticket will be extended through December 31, 2020, and can be used any public operating day at Knott’s Berry Farm. Unexpired Good Any Day tickets may be used on any one public operating day at Knott’s Berry Farm through December 31, 2020. Tickets not valid for Knott’s Scary Farm or special ticket events.
If you have Group Sales tickets, contact your group organizer/leader for details. Group organizers/leaders should contact their park sales representatives directly.
The above policy also applies to add-on products such as Fast Lane, All-Day Dining, Single Meal Deal, and Parking.
Knott’s Boysenberry Festival date-specific products will be valid on any day that the Knott’s Boysenberry Festival is offered in 2020.
How does the closure impact my 2020 Season Pass?
Your 2020 Season Pass and Season Pass Add-Ons are valid for the duration of the season it was originally purchased for. Additionally, for existing 2020 Season Passholders who are unable to use their pass during our temporary closure, we will extend your pass by the number of days Knott's Berry Farm is closed.
For guests participating in the Easy Pay program, your monthly payments will continue as scheduled.
What are your cleanliness and sanitization standards and procedures?
Cedar Fair's highest priority is always the safety of our guests and associates. We continue to implement preventive measures as recommended by the Centers for Disease Control and Prevention (CDC) as well as our own health and hygiene protocols. All our parks and resorts have high standards of cleanliness, which assists with illness prevention. We employ rigorous sanitation standards and robust cleaning procedures, including:
- Extensive and ongoing training for associates on maintaining a safe and hygienic workplace and environment for our guests;
- Specified intervals for frequent sanitization of targeted areas throughout the day;
- Numerous and accessible handwashing facilities and hand sanitizer locations;
- Quick response to spills, trash, and other situations;
- Daily and frequent sanitation procedures for restrooms, kitchens, dining surfaces, benches, and trash cans;
- Daily and frequent cleaning and "wash down" of outdoor locations, including walkways and queue lines
The leadership team is communicating with our associates about illness prevention; this includes guidance issued by the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs. The CDC provides more detailed coronavirus information on its website at www.cdc.gov.
As always, we maintain close relationships with local, state, national, and international public health authorities. We take their guidance when additional preventive measures are deemed necessary.